Frequently Asked Questions

Below are some common questions from our customers.
If you have other questions that are not answered below, please email us at

Cookie Dough Questions

Nope. Just follow our instructions on the tub (everything you need is there).

Scoop and roll chilled dough into balls. Place on a tray lined with baking paper. Bake at 180°C for 8-10 minutes. Cool then indulge.

Makes 6-8 cookies dependent on size. Remember, baking time may vary depending on your oven.

For more tips on making the perfect cookies, see our blog. .

Depending on cookie size, each 250g tubs makes 6-8 cookies. Large tubs (500g) make double.

We use quality ingredients sourced in New Zealand. Our founder, Katie, reinvented her mum’s original recipe to make this dough.

A full list of raw ingredients can be found on induvial products.

Store your dough in the fridge for easy access and the perfect texture for up to 4 weeks.

If you want to extend the life of your dough, pop it in the freezer and it'll last up to 3 months.

Cookie dough stores at room temperature for up to 10 days.

Traditional cookie dough is a no-go. But our cookie dough recipe is eggless and contains pre-baked (or heat-treated) flour to kill off any harmful bacteria, making it completely safe.

Yes, our eggless recipe paired with heat-treated flour is completely safe to eat without baking. Get scooping.

Yes! We have a GF / Vegan Choc Chunk. .

As we rotate flavours, we may have other GF doughs, which will be clearly noted in our Dough Shop.

We use Bakels GF Health Flour. While we’re extra careful in the production of this dough, all our doughs are made in the same place, which is not a 100% gluten-free facility.

Yes! We have a GF / Vegan Choc Chunk. .

As we rotate flavours, we may have other vegan doughs, which will be clearly noted in our Dough Shop.

Most of our doughs do not contain peanuts or tree nuts (they will be clearly labelled). All our dough is made in the same place, which is not a 100% nut-free facility.

Our cookie dough is not certified kosher.

Want to request this? Email us

Subscription Questions

Nope. You can cancel your subscription at any time.

Log in to your account and click the Subscriptions tab. Next to each of the products you’re subscribed to is a Cancel button. Use this to cancel any or all of your products.

Log into your account and click Delivery Schedule. Click Skip to the right of the product you want to skip.

Easy! Log in, select Subscriptions, click Add Product or Swap.

Shipping Questions

We ship overnight across New Zealand.

Courier Post: 0800 268 743 (North Island orders)
NZ Courier: 0800 800 841 (South Island orders)

We ship across New Zealand.

We're not shipping internationally (yet). We'd love you to stay tuned as we continue to grow - scroll to the bottom of the page to sign up for our Cookie Crew Newsletter.

Orders are sent out Monday, Tuesday and Wednesday (excluding holidays).

So, if you ordered Thursday, we'll send out Monday, and it should arrive on Tuesday.

Our dispatch schedule is in place to decrease the risk your dough will spend the weekend in transit. If you need your dough urgently, collection from our premises in Birkdale, North Shore (Auckland) is available.

We ship overnight across New Zealand - however, allow an extra day. Rural addresses allow 2-3 days.

Some mail services don't accept our emails (including Give your junk folder a peek just in case. Tracking numbers will be sent once your order has shipped. Contact if you're missing yours.

If you need to make a change to your order, email us as soon as possible with the new address. We will do our best to make the change before it ships.

Hurry! There’s only a short window of time for us to edit or cancel your order. Email and we’ll do our best.

Hopefully not but depending on New Zealand's alert level, it could impact delivery times. If that happens, we'll do our best to communicate any delays with you.

You'll receive a tracking code in your shipping email, sent to you just before dispatch.

If you're missing this, we can help - just email us!

Did you check around your house and ask your neighbour? Good, great detective work 🕵️‍♀️

1. email us with your order number and as much detail as possible, and we'll help track it down ASAP.

2. contact the courier directly; have your tracking number handy!

Courier Post: 0800 268 743 (North Island orders)
NZ Courier: 0800 800 841 (South Island orders)

Shoot sorry! It's rare but we're all human 👀

Email us at and we’ll get it sorted for you ASAP.

Other Questions

We want you to be licking the spoon and dreaming of dough.

If you're unhappy with your experience, we want to know (so we can fix it!)

Discount codes cannot be combined, used for gift certificates or applied retroactively. If it's still not working, email us at and we'll look into it for ya.

Yes, we’re located in Birkdale, North Shore, Auckland.

Please order before arrival via our online shop. Select Pickup at checkout and you’ll be sent all the details via email.

Call us (09 368 4426)if you get lost!

Monday - Friday (10-5pm), orders are ready within 2 hours. .

Call (09 368 4426) or text (027 717 5613) if you need to arrange ASAP (remember to tell us your order number).

Our Dough Shop is online! We also frequent Smales Farm Market as well as other events - check Facebook or Instagram for updates on where we'll be.

Give us a call (09 368 4426) or email

Ask Your Questions