FAQs

DOUGH Qs:
Q: I want to bake cookies. Do I need to add any ingredients to my cookie dough?
A: Nope - just follow our baking instructions, everything you need is there.
 
Q: How do I bake my cookies?
To Bake, scoop and roll chilled dough into balls.
Place on tray lined with baking paper.
Bake at 180¬įC for 8-10 minutes.
Cool then indulge.
Makes 6-8 cookies dependent on size.
Remember, baking time may vary depending on your oven.
 
Q: How many cookies can I make?
A: Dependent on size, 250g tubs makes 6-8 cookies. 
Mega tubs, 500g, double that.
 
Q: What's in this cookie dough?
A: We use quality ingredients sourced in New Zealand. Using Mum's recipe, we created our base dough and got creative from there! Nutritional information and ingredient lists for each dough can be found here.
 
Q: How should I store? How long will this cookie dough last?
A: Store your dough in the fridge for easy access and the perfect texture for up to 4 weeks. If you want to extend the life of your dough, pop it in the freezer and it'll last up to 6 months. Cookie dough stores at room temperature for up to 10 days; over and above this period, it's safe to eat but yumminess will fade.
 
Q: I thought you weren't supposed to eat raw cookie dough?
A: Traditional cookie dough is a no-go! But our cookie dough recipe is eggless  and contains pre-baked (or heat-treated) flour - to kill off any harmful bacteria. Dig in guys!
 
Q: I'm pregnant, can I eat this cookie dough?
A: Congratulation! Heck yes! Our egg-free recipe paired with heat-treated flour will mega sort those cravings.
 
Q: I'm gluten-free, can I eat this cookie dough?
A: Our Vegan GF Choc Chunk is made with Maize, Rice & Soya Flour along with Whittaker's 50% Dark Chocolate. Perfect for vegan, gluten-free, or celiac peeps. We are extra careful in the productions of this dough but we do make all our doughs in the same spot, which is not a 100% gluten-free facility.
 
Q: I'm vegan. Can I eat this cookie dough?
A: Hello vegan friend, yes! Our Vegan GF Choc Chunk, made with Whittaker's 50% Dark chocolate has absolutely no animal products in it. 
 
Q: I'm nut-free. Can I eat this cookie dough?
A: Many of our doughs do not contain peanuts or tree nuts; however, they are all made in the same spot, which is not a 100% nut-free facility.
 
Q: Is this cookie dough kosher?
A: Our cookie dough is not certified kosher.
 
SUBSCRIPTION Qs:
Q: Is there any minimum commitment for a Subscription?
A: Nope, you can cancel your subscription at anytime.
 
Q: How do I pause or cancel my Subscription?
A: Login to your account, click the Subscriptions tab. Next to each of the products you are subscribed to is a Cancel button. You can use this if you'd no longer like to receive this product on subscription.
 
Q: How do I skip a Subscription delivery?
A: Once logged in, click on Delivery Schedule - to skip a delivery you can click Skip to the right of the product you want to skip!
 
Q: How do I add or swap doughs in my Subscription?
A: Easy! Login, select Subscriptions, click Add Product or Swap.
 
SHIPPING Qs:
Q: What are your shipping options?
A: We ship overnight to the North Island and 2-days to the South Island.
 
Q: Where do you ship?
A: Right now, we only ship to NZ, but stay tuned as we continue to expand!
 
Q: How long will it take to get my order?
A: We ship dough across NZ Monday thru Wednesday (excluding holidays). The cut off for same-day shipping is 8am NZT. So, if you order Thursday, your order will ship Monday. 
 
Our dispatch schedule is in place to decrease the risk that your dough will spend the weekend in a courier depot. If you need your dough really quick, collection from our premise in Birkdale, North Shore (Auckland) is available. 
  
Q: How long will it take for my order to arrive?
A: North Island: overnight; South Island: 2 days. Allow 2+ business days for rural addresses and understand that COVID-19 level changes can also delay delivery times. 

Q: I didn’t get an order confirmation / tracking number?
A: Some mail services don't accept our emails - notably, xtra.co.nz. Give your junk folder a peek in case. Tracking numbers will send once your order has shipped. Contact hello@cookiedoughcollective.co.nz if you're missing yours.
 
Q: I need to change my shipping address!
A: If you need to make a change to your order, email us as soon as you with the new address. We will do our best to make the change before it ships.
 
Q: Can I edit or cancel my order once it’s been placed?
A: Hurry! There’s only a short window of time for us to edit or cancel your order. E-mail hello@cookiedoughcollective.co.nz and we’ll do our best!
 
Q: Will Covid-19 impact my delivery?
A: Hopefully not!! Depending on New Zealand's alert level, it could impact delivery times but we'll do our best to communicate any delays with you.
 
Q: How do I track my package?
A: You’ll receive a shipping confirmation email with your tracking number as soon as your order is dispatched. 
 
Q: My order is missing! Help please!
A: If your order says it's delivered but it's no where to see seen, check around your house and ask your neighbours. Ring the NZ courier as they can usually confirm it's location. If they can't help, email us at hello@cookiedoughcollective.co.nz and we'll help track it down! 
NZ Courier Post: 0800 268 743
 
Q: My cookie dough arrived damaged or incorrect. 
A: It's rare but we're all human. Email us at hello@cookiedoughcollective.co.nz and get it sorted ASAP.
 
OTHER Qs: 
Q: Why didn't my discount code work?
A: Discount codes cannot be combined, cannot be used for gift certificates and cannot be applied retroactively. If it's still not working, email us at hello@cookiedoughcollective.co.nz and we'll look help.
 
Q: Can I pick up my order in person?
A: Yes, we are located in Birkdale, North Shore, Auckland. Pre-order is required for pickup orders.
 
Q: How long until I can collect my pick-up order?
A: Monday - Friday (during business hours), orders can be ready real quick! However, it can take up to 24 hours. Call before if you need something ASAP! Once your order is ready, you'll receive an email with collection details.
 
Q: Where is Cookie Dough Collective located?
A: We are an online store, but we also frequent Auckland markets. Catalina Bay, Smales Farm Market, Coatsville Market to name a few. Check Facebook and Instagram for updates on where we'll be.
 
Q: Can I get cookie dough for my event / party?
A: Absolutely, we love working with you to create custom party orders and weddings. Give us a call or email and we can work through details with you.
 
Q: My question wasn't answered here.
A: Give us a call or email and we'll be happy to help!
hello@cookiedoughcollective.co.nz
09 368 4426
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